FAQ
Most frequent questions and answers
iOS QR Code Method:
Receive: You’ll get a QR code. It is also available in “My Account” menu.
Install: On your device, go to Settings > Cellular/Mobile Data > Add eSIM and scan the QR code.
Activate: Follow the on-screen instructions to activate the plan.
Label your plan
(e.g., “Travel”)
Choose default line (optional)
Tap Done
✅ Your eSIM should activate within seconds to a few minutes.
Ensure you’re connected to Wi-Fi during the installation process.
iOS Instant Activation Link Method:
Steps:
1. Open the activation link in Safari
2. Tap the link → it should trigger “Add Cellular Plan”
3. Tap Allow / Add
4. Follow on-screen instructions
5. Tap Done
⚠️ If nothing happens:
• Copy the SM-DP+ address & activation code
• Go to Settings → Cellular → Add eSIM → Enter Details Manually
Quick Troubleshooting (iOS & Android)
❌ No signal after install → Turn on Data Roaming
❌ eSIM not working → Make sure Cellular/Mobile Data is turned ON
❌ No data connection → Ensure your eSIM is selected as the active data line
⸻
Check Your Settings
📶 Go to Settings → Cellular / Mobile Network
• Turn Cellular/Mobile Data ON
• Select your eSIM as the Primary / Data Line
Android QR Code Method:
After purchasing a plan:
Receive: You’ll get a QR code. It is also available in “My Account” menu.
Steps:
1. Go to Settings
2. Tap Network & Internet (or Connections)
3. Tap SIMs / Mobile Network
4. Tap Add eSIM or Download SIM
5. Select Scan QR Code
6. Scan your QR code
7. Confirm installation
✅ Your eSIM should activate within seconds to a few minutes.
Ensure you’re connected to Wi-Fi during the installation process.
Android Instant Activation Link Method:
Steps:
1. Open the activation link on your phone
2. If supported, it will prompt “Download eSIM”
3. Tap Add / Download
⚠️ If link does NOT auto-trigger:
1. Go to Settings → Mobile Network
2. Tap Add eSIM
3. Choose Enter manually
4. Enter:
• SM-DP+ Address
• Activation Code
5. Tap Download / Activate
Quick Troubleshooting (iOS & Android)
❌ No signal after install → Turn on Data Roaming
❌ eSIM not working → Make sure Cellular/Mobile Data is turned ON
❌ No data connection → Ensure your eSIM is selected as the active data line
⸻
Check Your Settings
📶 Go to Settings → Cellular / Mobile Network
• Turn Cellular/Mobile Data ON
• Select your eSIM as the Primary / Data Line
Quick Roam is solution that provides global mobile connectivity solutions. It offers a seamless way to stay connected when you travel, without the need for physical SIM cards or high roaming charges.
Quick Roam uses a pay-as-you-go system, so you only pay for the data you actually use. It offers mobile data at rates up to 90% lower than standard roaming fees, helping you steer clear of the high costs that come with traditional roaming.
An eSIM (embedded SIM) is a digital SIM card built into your device. It allows you to activate a mobile data plan without the need for a physical SIM card, enabling seamless connectivity by downloading a data plan directly onto your phone or tablet.
Quick Roam offers prepaid eSIM data plans for travelers. Simply choose your destination, select a suitable data package, and receive a QR code via email. Scan the QR code with your eSIM-compatible device to activate the plan and enjoy instant connectivity upon arrival.
Most modern smartphones and tablets support eSIM technology. Compatible devices include:
Apple: iPhone XS, XR, and newer models
Samsung: Galaxy S20 series and later
Google: Pixel 3 and newer models
Others: Various models from Huawei, Motorola, and OnePlus
To confirm compatibility, dial *#06# on your device. If an EID (Embedded Identity Document) number appears, your device supports eSIM functionality.
If you opt for a country-specific eSIM plan, you’ll need a separate eSIM for each country. However, Quick Roam also offers global and regional eSIM plans that cover multiple countries, allowing you to travel across borders without changing eSIMs.
Yes, eSIM technology enables dual SIM functionality. You can use your regular SIM for calls and texts while using Quick Roam’s eSIM for data, ensuring uninterrupted communication and internet access.
Quick Roam’s eSIM plans are data-only, focusing on providing affordable internet access. For voice calls and texts, you can use internet-based services like WhatsApp, Skype, or FaceTime over your data connection.
It’s recommended to install your eSIM before traveling. You can install it while still at home and activate it upon arrival at your destination to ensure immediate connectivity.
The validity period depends on the specific plan you purchase. Each plan details its duration (e.g., 7 days, 15 days, 30 days) and data allowance. The validity starts upon activation of the eSIM.
If you face any challenges, please contact Quick Roam’s customer support through the website’s support page. Our team is ready to assist you with any concerns.
Absolutely. Quick Roam prioritizes your privacy and employs robust security measures to protect your personal data. We do not share your information with third parties, we undergo regular security audits.